Terms & Conditions

Last Updated: 18 April 2026

Welcome to Sonistack. These Terms & Conditions ("Terms") govern your access to and use of our website, services, and any related products provided by Sonistack ("we," "us," or "our"). By accessing our website or engaging our services, you ("Client," "you," or "your") agree to be bound by these Terms.

If you do not agree with any part of these Terms, please do not use our website or services.

1. About Sonistack

Sonistack is an AI automation company based in Auckland, New Zealand. We design, build, and deploy AI-powered automation systems, voice agents, workflow integrations, and custom infrastructure for businesses.

Contact Information Email: hello@sonistack.com Phone: +64 27 444 7239 Address: Auckland, New Zealand

2. Definitions

• "Services" means any AI automation, voice agent, integration, consulting, development, or related work we deliver to you.

• "Deliverables" means any workflows, code, documentation, configurations, or systems produced for you as part of the Services.

• "Client Data" means any data, content, credentials, or information you provide to us for use in delivering the Services.

• "Third-Party Tools" means software, platforms, or APIs we integrate with on your behalf (e.g., n8n, OpenAI, CRMs, telephony providers).

3. Services

We provide Services as outlined in your individual project proposal, subscription plan, or written agreement. The scope, timelines, and deliverables for each engagement will be defined separately and form part of these Terms.

We reserve the right to refuse, suspend, or terminate Services if a project falls outside our capability, conflicts with our values, or violates applicable laws.

4. Client Obligations

To enable us to deliver the Services, you agree to:

• Provide accurate, complete, and timely information, access, and credentials required for the project.

• Ensure you have the legal right to share any data, accounts, or systems you grant us access to.

• Review and respond to deliverables, requests, and communications within reasonable timeframes.

• Use the Services and Deliverables lawfully and in accordance with these Terms.

• Not use our Services to build systems that facilitate fraud, harassment, illegal activity, or violate the rights of third parties.

Delays caused by the Client may affect project timelines and are not the responsibility of Sonistack.

5. Fees & Payment

Fees for Services are set out in your project proposal, subscription plan, or invoice. Unless otherwise agreed:

• Invoices are payable within 14 days of the invoice date.

• A deposit may be required before work begins, typically 30–50% of the project total.

• Subscription services are billed in advance on a recurring basis.

• Late payments may incur interest at a rate of 2% per month or the maximum allowed by law, whichever is lower.

• We reserve the right to pause or suspend Services on overdue accounts.

All fees are exclusive of GST and any applicable taxes, which will be added where required.

6. Third-Party Tools & Costs

Our Services often rely on third-party platforms (e.g., OpenAI, n8n, Twilio, CRMs, hosting providers). You are responsible for:

• Any subscription, API, usage, or licensing costs associated with these tools.

• Complying with the terms of service of any third-party platforms used.

• Maintaining active accounts for any tools required to operate the systems we build.

Sonistack is not responsible for outages, changes, price increases, or discontinuation of Third-Party Tools.

7. Intellectual Property

Our IP. All pre-existing frameworks, templates, tools, code libraries, and methodologies we bring to a project remain the property of Sonistack.

Your IP. Upon full payment, you receive a perpetual, non-exclusive license to use the Deliverables specifically built for your business. Client Data remains your property at all times.

Reservations. We retain the right to:

• Use generalised learnings, techniques, and non-confidential know-how gained from the project in future work.

• Reference the project in our portfolio, case studies, and marketing materials, unless you request otherwise in writing.

8. Confidentiality

Both parties agree to keep confidential any non-public information shared during the engagement, including business strategies, customer data, credentials, and proprietary processes. This obligation continues after the engagement ends.

We will not disclose Client Data or confidential information to third parties except:

• As required to deliver the Services (e.g., passing data through Third-Party Tools you've authorised).

• With your written consent.

• Where required by law.

9. Data Protection

We handle personal information in accordance with the New Zealand Privacy Act 2020 and our Privacy Policy. Where you share personal information of your customers or end-users with us, you confirm you have the lawful basis to do so.

10. Warranties & Disclaimers

We will perform our Services with reasonable care, skill, and in accordance with industry best practices. However:

• AI Systems are probabilistic. AI voice agents, language models, and automated systems can produce unexpected outputs. We cannot guarantee perfect accuracy in every interaction.

• Third-Party Dependencies. Performance may be affected by outages, rate limits, or changes in Third-Party Tools outside our control.

• No Business Outcome Guarantees. While we build systems designed to deliver measurable results, we do not guarantee specific revenue, lead volumes, conversion rates, or business outcomes.

To the extent permitted by law, the Services and Deliverables are provided "as is." We disclaim all implied warranties except those that cannot legally be excluded under the Consumer Guarantees Act 1993 where applicable.

11. Limitation of Liability

To the maximum extent permitted by law:

• Sonistack's total liability for any claim arising out of or relating to the Services shall not exceed the fees paid by you to Sonistack in the three (3) months preceding the event giving rise to the claim.

• We are not liable for indirect, incidental, consequential, or special damages, including loss of profits, data loss, business interruption, or reputational harm.

• We are not liable for damages arising from your misuse of the Deliverables, unauthorised modifications, or the actions of Third-Party Tools.

Nothing in these Terms limits liability that cannot be limited by law.

12. Termination

Either party may terminate an engagement with 14 days' written notice. Upon termination:

• You will pay for all Services rendered up to the termination date.

• We will deliver any completed work and provide reasonable handover assistance.

• Subscription fees already paid are non-refundable unless otherwise agreed.

We may terminate immediately if you breach these Terms, fail to pay invoices, or engage in unlawful or harmful conduct.

13. Indemnity

You agree to indemnify and hold harmless Sonistack, its team, and affiliates from any claims, damages, or expenses arising from:

• Your misuse of the Services or Deliverables.

• Your breach of these Terms.

• Any unlawful content, data, or instructions you provide to us.

• Third-party claims related to your business operations.

14. Governing Law & Jurisdiction

These Terms are governed by the laws of New Zealand. Any disputes shall be resolved in the courts of New Zealand, unless mutually agreed otherwise. We encourage good-faith negotiation before pursuing formal legal action.

15. Changes to These Terms

We may update these Terms from time to time. The "Last Updated" date at the top will reflect any revisions. Continued use of our website or Services after changes are posted constitutes your acceptance of the updated Terms.

For active engagements, material changes will be communicated directly to affected Clients.

16. Entire Agreement

These Terms, together with any project proposal, subscription agreement, or written contract between us, constitute the entire agreement between you and Sonistack regarding the Services.

17. Contact

If you have any questions about these Terms, please contact us:

Sonistack Email: hello@sonistack.com Phone: +64 27 444 7239 Auckland, New Zealand